Member Support & Assistance
Whether you need technical troubleshooting, billing questions answered, or profile support, we strive to make your dating experience safe and enjoyable.
Login, billing, and profile updates.
Report abuse or suspicious profiles immediately.
Response Time Expectations
We review all inquiries carefully. Most general support requests are answered within 24-48 hours. Urgent safety concerns are prioritized for immediate review.
For self-help resources before submitting a request, please check our common questions below.
Common Questions (Self-Help)
How do I update my payment method?
You can manage your billing preferences by navigating to Account Settings > Subscription & Billing. If you experience issues, select 'Billing Questions' in the contact form above.
How do I report a suspicious member?
Safety is our top priority. You can use the "Report" button directly on the user's profile, or submit a request here choosing 'Reporting Abuse / Safety' with their profile details.
I forgot my password, how can I log in?
Please use the "Forgot Password" link on the login page. An email with reset instructions will be sent to your registered address.